Refund and Returns Policy

Effective Date: October 12, 2026

Thank you for supporting the Do Lollies. Because we offer immediate access to digital products and print-to-order or limited-run physical merchandise, all sales are final. Please review our policy details regarding digital downloads and physical items below before completing your purchase.

1. Digital Downloads (Music, Albums, Digital Media)
All sales of digital products, including but not limited to downloadable music, digital albums, sheets, and media files, are processed through SureCart and delivered immediately.
• No Refunds: Once a digital download link has been generated or delivered to your email, the sale is final. We do not offer refunds, cancellations, or exchanges for digital goods under any circumstances.
• Technical Issues: If you experience any technical difficulties downloading or accessing your purchased files, please contact us at amy@dolollies.band, and we will gladly assist you in ensuring your digital files download successfully.

2. Physical Merchandise (Clothing, Vinyl, CD, Physical Goods)
We do not accept returns, refunds, or exchanges for physical merchandise if you change your mind, choose the wrong size, or no longer want the product.

Defective or Damaged Items Only:
We only replace or address physical items if they arrive physically defective or damaged during transit. If your item arrives damaged, you must notify us within 14 days of delivery by following these steps:

1. Email us at amy@dolollies.band.
2. Include your full name, your SureCart order number, and a clear photograph showing the damage or defect.
3. Once we inspect the photo and verify the defect, we will arrange for a replacement of the identical item to be shipped to you at our expense, or issue a store credit or refund if the item is out of stock.

3. Shipping for Replacements
If we explicitly request that you ship a defective item back to us as part of a replacement claim:
• We will provide you with specific instructions and the correct return mailing address.
• Do not send your purchase back to the manufacturer.
• We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items. We cannot guarantee that we will receive your returned item, and we are not liable for items lost by the postal carrier during a return shipment.

4. Chargebacks and Payment Disputes
By completing your purchase via Stripe, you acknowledge and agree that all digital and physical sales are subject to this "All Sales Final" policy. Unjustified chargebacks or payment disputes claiming a refund outside of our damaged or defective criteria will be contested using this policy and your signed e-commerce checkout logs as proof of agreement.

Need Help?
For technical download assistance or to report an item damaged during shipping, please reach out directly to us at amy@dolollies.band.